Making healthcare easier to reach, for every family in Belgium.
A call centre that listens to patients. One message. One team. The right care, at the right time.
Transparency: when you write to us, you first talk to a digital assistant (AI) that draws exclusively on answers validated by healthcare professionals — never free-form medical generation. A person takes over whenever the situation requires it. (EU AI Act, Regulation (EU) 2024/1689, Article 50.)
Everything arrives in one place.
WhatsApp, phone, webchat, e-mail: every channel converges on a single coordination centre. That is where the added value lies.
The family writes
Through the channel they already use, at any hour.
Triage and listening
The assistant draws on validated answers; a person takes over as soon as it gets complex.
The file is prepared
History, clinical question, tests if needed.
The right caregiver
They receive a file that is already built.
Three colours, three courses of action
Every exchange ends with clear guidance:
Green — stay at home
Non-urgent situation. Remote monitoring and advice, with clear criteria for reassessment.
Yellow — prompt consultation
Situation to watch. Consultation within 24 to 48 hours.
Red — immediate emergency
Critical situation. Referral to emergency services, without delay.
The three founding missions
Making healthcare easier to reach in Belgium
For families, vulnerable groups and people facing linguistic, social or organisational barriers. A single entry point, triage, rapid response 24/7.
Sharing Belgian medical expertise abroad
Making guidelines and care pathways proven in Belgium available, translated and adapted; supporting regional hubs connected to a central Belgian clinical core — second opinions, training, joint follow-up of complex cases.
Funding early-childhood projects
Parental education (sleep, nutrition, development, parents' mental health), validated content for young parents, support for nurseries, medical centres and NGOs working on prevention and early detection.
What is guaranteed
Clinical sovereignty
A caregiver decides, always. No autonomous clinical decision by the system: the tool prepares, the professional decides and bears responsibility.
Validated content
No free-form generation. The AI rephrases and translates; it does not invent. All content is validated by professionals before integration.
AI transparency
The use of AI is disclosed from the very first message, in line with Article 50 of the EU AI Act.
GDPR & patient rights
Explicit consent, protection of sensitive data, and retention in line with Belgian quality-of-care law and patient rights.
Ethics & independence
No commission on referrals. Remuneration exclusively for coordination and editorial work, in line with Belgian professional ethics.
Never online only
Everywhere, the service rests on partnerships with caregivers and local structures — in Belgium as in the hubs abroad.
Examination is essential
A screen cannot palpate a uterus, weigh a newborn, or observe a first latch.
Prescription is local
Prescribing means respecting the law of the country where the patient is.
Who does what
The non-profit — VisioCure ASBL
A Belgian non-profit association, founded on 3 March 2026, created by caregivers, based in Maisières (Wallonia). It carries the project, its social missions and the reinvestment of surpluses.
The technology — VeryPatient
The hybrid AI–human e-health platform VisioCure relies on: a 24/7 call centre, a medical assistant built on validated content, and a network of partner clinicians in Belgium and abroad.
Getting involved in VisioCure
VisioCure is meant as a space for collaboration: professionals keep control of the medical content, while the technology supports distribution, adaptation and coordination.
Editorial or scientific committee
Take part in validating the assistant's content — first of all everything related to breastfeeding, postpartum and pregnancy follow-up.
Pilot projects
Join a maternity, paediatrics or mental-health pilot, through the call centre and the platform.
Early-childhood programmes
Co-build prevention and parental-education programmes, funded or co-funded by the ASBL.
Institutional partnerships
Integrate VisioCure flows into a medical centre, a community organisation or a hospital.
Write to us: info@visiocure.be
One message is enough.
Phone
Address
Rue Brisée 281, 7020 Maisières (Mons), Belgium